Shipping policy

Shipping Policy — TIMEX WATCH HOUSE

Effective Date: 22 October 2026

At TIMEX WATCH HOUSE, we aim to ensure that your orders are processed, packed, and delivered safely to the address provided at checkout.

1. Order Processing

Orders are generally processed after successful confirmation of payment. Processing usually takes 2–5 business days, depending on product availability and order volume.

2. Shipping and Delivery

We aim to ship orders to serviceable locations across India through available courier and logistics partners. Estimated delivery generally takes 3–10 business days after dispatch, depending on the destination and courier service.

These timelines are estimates and may vary depending on circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

4. Order Tracking

Where tracking facilities are available, tracking details may be shared after dispatch so customers can follow their shipment.

5. Delayed Shipments

Delivery may be delayed due to courier disruptions, weather conditions, public holidays, transportation issues, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us with your order details so we can assist you.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate delivery address, PIN code, and contact number. TIMEX WATCH HOUSE cannot guarantee successful delivery when the information provided is incorrect or incomplete.

7. Failed Delivery

If a delivery attempt fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the parcel. Additional shipping charges may apply if reshipment is required.

8. Damaged Packages

If your order arrives with visible damage or contains an incorrect product, please contact us promptly and provide your order details and clear photographs of the package and product so the issue can be reviewed.

9. Contact Information

TIMEX WATCH HOUSE (LAKKAD JATIN ARVINDBHAI)

Address: 189, Gajanand Park Society, Yogichowk, Punagam, Surat, Gujarat – 395010, India

Phone: +91 7990821742
Email: timexwatchhouse@outlook.com